None of my Cameras Record

[hawkeye62]

The computer that I use to connect to the 4108 is wireless. I am not sure what path gets me to the 4108. The most efficient way would be from my wireless computer to the AP in the basement. Then from the AP through an ethernet cable to a switch, then directly to the 4108 through an ethernet cable. I don't know if that is what happens. Maybe the signal gets routed around the network before it gets to the 4108?

What do you think about the results of the ping test from the laptop that I use to access the 4108?

Would doing a ping test to the 4108 provide anything useful?

Regards, Jim

[hawkeye62]

I just realized that I was pinging the ASH47. Would that path from my wireless laptop directly to the wireless ASH?

Regards, Jim

[Revo2Maxx]

Personally I don't know. I mean with 2 packet loss "Computer I use to access 4108, 25 pings. 2 lost, min ms 6, max ms 19, avg ms 11" this means there is some type of connection error. What brand of AP are you using? I would look to see if your AP offers QOS or not, If it does I would read the manual and see if it wouldn't hurt to setup a QOS rule on your devices and see if that can help..

When it comes to wireless it is hard to makes things work right and most times just jumping from Snake hole, to rabbit holl to a Fox hole and still never find the correct solution.

[hawkeye62]

AP is Netgear WAC104.

Regards, Jim

[Revo2Maxx]

Yeah I am not sure where you access point is in relation to your ASH47, Personally with the built in Ethernet ports of your AP I would look at making a connection to your cameras using Ethernet ports rather then using wifi. One your access point offers 4 giga bit ports faster then the cameras use and would be best for using your Security cameras connected to a device that is up stream from your AP.. I did a fast scan of the manual of your AP and it is kind of hard to follow. Everyting I can find don't offer the right info about protection mode.. Looking in google and it came back with make sure the AP is in Bridge mode but I don't know that it was correct either lol.. The APs are high power devices and designed to make streaming faster for computers and things like that. Have you had your devices connected to the 4108 already? and this is a new issue or are the Aps new to your install and trying to find out why it isn't connecting?

[hawkeye62]

All of my cameras including the AD110 and the ASH47 had been connected to the 4108. And I could view recordings on ASP. I went for several months without viewing any recordings. Then when I wanted to view a recording, the issue was discovered. The AD110 has no ethernet port so WIFI is the only option. The ASH47 is located outside my house, and I have no ethernet capability there.

Regards, Jim

[Revo2Maxx]

Understand about AD110 and AD410 owning them both. Same with ASH47. There is a network issue in your setup and I am not sure how or what you will need to do to fix the issue. Maybe if there is a Network Specialist or Low Voltage contractor in your area that might be able to take a look at your setup. I mean I have the ASH26 that has a packet loss every now and again and it is able to connect to my Amcrest NVR, So I am not sold on the idea that it is causing the issue.

Maybe the Network setup in the router or AP is not right? Maybe the NVR has a White List enabled and the cameras are not on that list?

If the Network area the NVR is connected to and the Computer and NVR area able to talk to one another, Then from that computer Ping and get all good returns or even most of them without high errors then there shouldn't be any issue having the right user and password to add that device to your NVR.. The problem isn't logical

[hawkeye62]

Here is an interesting situation. I did a factory reset on the ASH47. First I deleted it from the 4108 and Smart Home, did the reset and added it back to Smart Home, then added it back to the 4108. Status button red. Did the password thing, status still red. Went to ASP and was able to get play back video! Go figure! None of the other cameras would play back anything. Checked HDD status. 0 bytes available 1.8 TB total. So, some recording is going on somehow. And, I think I mentioned this before, but recorded video can be viewed on the 4108 for the 941 cameras but not on ASP.

Regards, Jim

[Revo2Maxx]

So in the NVR from factory it is setup to Record full time on all channels. first thing I do is change that on both Record and Snapshots for all channels because it will eat up a HDD in short order.. So if the HDD is full then it is being recorded to or the HDD is not able to be recorded to and needs to be Formated.. As it can say that it has 0 if it isn't formated and ready to record.. GUI, Storage, HDD Manager and in there it should say Read/Write and under health status should say Normal.

About ASP that comes down to a bunch of issues un related to being able to connect one of the cameras to the NVR.. I will no longer bring up any devices in my ASP and have been toying with the idea of remvoing it.. Seeing everytime I bring up one of my Recorders it tosses off all my cameras times and things don't work right, I don't notice for some time and by the time I do notice I have weeks if not months of broken footage from times being off and if ever came down to needing my stored footage and times don't work with the time line it could make it look altered and not something I want to risk..

[hawkeye62]

Yes, the HDD status is normal. But I formatted it anyway. It now shows 1.8 TB available, 1.8 TB total. If you remove ASP, how will you view recordings? Viewing recordings on the 4108 is the pits. Much easier on ASP.

Anyway, the ASP doesn't show playback video on the ASH47 this morning. When I try to view playback, nothing happens. Other cameras give an error message that says there are no recordings.

Regards, Jim