Amcrest Forum

Thank you! Funny you mentioned that. After posting my question, I realized that the camera at issue is the only one (of a few Amcrest cameras I have) that I added to Amcrest Cloud. As a separate issue, I can no no longer view the live stream in Amcrest Cloud. (However, I never use Amcrest Cloud -- t...

Title says it all. I set the resolution using Amcrest View Pro to 1920*1080, and the app indicates success. If I check the resolution in the app a day or two later it is at 1280*720. Any idea why this happens or how to prevent it? Could the frame rate or bit rate be forcing a downgrade?

I am having the same issue on recorded motion events (recorded on the SD card inside the camera). Used to be that when I played them back it would start a few seconds before the triggering motion event. Now when I play it back it starts at several seconds after the motion begins. Did something happe...

Update: I've figured out how to play back events, but when I try to do so, it shows a couple of seconds of playback in slow motion then returns a message stating that current video playback is quite poor, please download. Also, there is no sound. Network connection and system resources are fine.

I used to be able to play back events recorded on the SD card in the camera. Following a firware update that I finally decided to install, the 24 hour time bar at the bottom of the playback page is gone. There is a playback button, but when I click it nothing happens.The only option is to select and...

Thanks. I will try that if the problem persists.

I did perform a factory reset after the upgrade, but did it via the UI in the browser as opposed to the physical reset button on the camera. Not sure if that makes any difference.

Titlle says it all. There is a long lag from issuing a pan or tilt command to when the camera responds. This began afterI finally got around to upgrading to the latest firmware. This happens on both wireless and wired connections. Prior to the firmware upgrade, the cam responded immediately. Any ide...

I found that I can access the camera from WAN by forwarding the default RTSP port. Apparently the camera's issue with port forwarding is limited to either the http port or to certain port numbers.

I am using only wifi, not ethernet cable, to access the cam. And I can access the cam via wi-fi when using the local network address. But if I try to access it via its WAN address, I cannot connect. Canyouseeme is telling me the http port is not open, but the router is set up to forward the port.